Shipping Policy

Applies to orders placed with GOODCARE Supply Sdn. Bhd. (Reg. No. 202601058273 (1725684-D))

This policy explains how GOODCARE Supply Sdn. Bhd. handles delivery and collection for retail and wholesale orders across Malaysia. Delivery is arranged and quoted individually for every order — there is no fixed shipping rate calculated automatically on this website.

01 Delivery Coverage

We deliver across Peninsular and East Malaysia. Delivery to more remote areas of Sabah and Sarawak may involve a longer transit time and a higher delivery charge, which we will disclose before confirming your order.

02 Collection From Our Office

Customers within the Klang Valley may choose to collect their order directly from our Shah Alam office, at no delivery charge, by arrangement. Select “Collect from Shah Alam office” at checkout and we will confirm a collection time once your order is ready.

03 How Delivery Is Quoted

Because our range spans single boxes of tissue to bulky pedal bins and 5 L jerrycans of disinfectant, delivery cost depends on weight, volume and destination. Once you submit your cart at checkout, we calculate and confirm the delivery charge together with your order total before anything is dispatched.

04 Processing & Dispatch Time

Orders are processed once confirmed, typically within 1–3 business days. Larger wholesale and case orders, and bulky washroom equipment, may take longer to pick and pack, and we will advise an expected dispatch date when we confirm your order.

05 Couriers & Freight Partners

We use established Malaysian courier and freight partners appropriate to the size of your order — parcel couriers for retail-sized orders and freight or lorry transport for larger wholesale, case and washroom-equipment shipments.

06 Order Tracking

Where our courier partner provides tracking, we will share the tracking number and carrier details with you by email or phone once your order has been dispatched.

07 Handling of Bulky & Fragile Items

Liquid products such as detergents, disinfectants and cleaning chemicals are shipped in their original sealed bottles, jerrycans or cartons to prevent leakage. Dispensers and other fragile items are individually boxed and cushioned to prevent breakage in transit. Tissue, toilet roll and hand towel cartons are shipped compressed in their master cartons. Pedal bins and bulky washroom equipment are shipped in heavy-duty cartons, flat-packed where applicable. If an item arrives damaged in transit, refer to our Refund & Return Policy.

08 Wholesale & Bulk Freight

For large wholesale orders, we can arrange palletized freight or lorry delivery direct to a warehouse, school, club or retail location. Freight terms, loading access and delivery windows are agreed with the trade buyer before dispatch.

09 Delays & Circumstances Beyond Our Control

Occasionally, delivery may be delayed by circumstances outside our control, including courier disruptions, weather, or public holidays. We will keep you informed of any significant delay affecting your order.

10 Contact

Questions about delivery or collection can be directed to goodcaresupply@outlook.com or +60 3-5121 8890. Our registered address is Lot 15, Jalan Perusahaan 3, Kawasan Perindustrian Bukit Kemuning, 40460 Shah Alam, Selangor Darul Ehsan, Malaysia.